Case Studies
Client-approved write-ups are in preparation. In the meantime, these are the problem shapes that make up most of the work. If one of them describes your situation, we should talk.
Order sync
A percentage of orders silently fail to sync and nobody notices until customer service starts fielding "where is my order" calls. Usually a mapping that cannot handle an edge case: a payment method, a discount type, a shipping option added to the storefront after the integration was built.
Inventory
The storefront and NetSuite disagree, so you oversell items you do not have and hold back items you do. Typically a timing problem: sync frequency, or a flow that overwrites rather than reconciles, or two processes both claiming authority over the same number.
Duplicates
Matching logic that works at low volume stops working as the catalog and customer base grow. The clean-up is the visible job; the real job is changing the matching so it stops happening.
Inheritance
An integration is running in production, it mostly works, and nobody left in the building knows how. Every change is a risk because nothing is documented and there is no test path.
Fulfillment
Orders flow into NetSuite fine, but fulfillment status and tracking numbers do not flow back out to the storefront, so customers are not notified and support absorbs the difference.
Scale
Flows that were adequate at launch start timing out, hitting governance limits, or queueing faster than they drain. The fix is usually architectural: batch versus realtime, and what genuinely needs to be synchronous.
Detailed engagement write-ups will be published here as clients approve them. Nothing on this page describes a specific client.
Tell me which of these is closest and what you have already tried. I will tell you what I think is actually going on.
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